Terms of service

Terms of Service

Last updated: November 2, 2025

Welcome to TenviaGO. By using tenviago.com or placing an order, you agree to these Terms and to the policies linked below. Please read them carefully.

1. Using our website

Please use this website lawfully, keep any customer account credentials secure and provide correct information at checkout. You must not interfere with the website, its security or its services.

2. Products and descriptions

We aim to present products accurately, including availability, colour, basic specifications and care information. Screens may display colours slightly differently. Follow the instructions supplied with heated beauty tools, particularly for use near the eyes.

3. Prices, discounts and taxes

Prices are displayed in USD unless another currency is shown at checkout. Eligible quantity promotions and other automatic discounts are calculated in the cart or checkout. Promotional offers may change and may not be combinable. Applicable taxes, customs charges or optional shipping upgrades are shown or explained before payment.

4. Orders and payments

Placing an order authorises payment of the amount shown at checkout. We may contact you to verify an order, correct an obvious pricing error or discuss an unavailable item. If an order cannot be fulfilled, we will arrange an appropriate refund to the original payment method.

5. Fulfilment, tracking and delivery

Processing times, supported shipping destinations, delivery estimates, tracking and any optional fees are described in our Shipping Policy. Estimated transit times are not guaranteed arrival dates.

6. Returns and refunds

Our Returns & Refunds Policy explains the 30-day return request window, eligibility, order support and refund processing. For an order change or cancellation, contact us promptly before dispatch.

7. Privacy and customer information

We process personal information as outlined in our Privacy Policy. You are responsible for providing accurate shipping and contact information.

8. Intellectual property

Unless otherwise stated, our website's original wording, design, graphics, product photographs and brand materials are owned by or licensed to TenviaGO. They may not be reproduced commercially without permission.

9. Third-party services

Payment, carrier-tracking and other third-party services may apply their own terms and privacy practices. Please review them where applicable.

10. Website information and availability

We make reasonable efforts to keep store information current. If an error affects an order, we will communicate an appropriate correction or remedy. We do not exclude responsibilities that cannot be excluded under applicable law.

11. Mandatory consumer rights

Nothing in these Terms limits non-excludable legal rights or remedies available to consumers for their purchases.

12. Updates and contact

We may update these Terms when required. The current version will be published here with an updated date. For questions, email support@tenviago.com or visit Contact Us.